Fidelis Care, a leading health plan in New York, offers a range of comprehensive healthcare services. Finding the right location and understanding the services available is key to accessing the care you need. This guide focuses specifically on the Fidelis Care Rego Park community office, providing essential information to help you navigate their services and resources. We’ll address common questions and concerns to ensure you have a positive and informative experience.
What Services Does the Fidelis Care Rego Park Office Offer?
The Fidelis Care Rego Park office likely provides a range of services designed to assist members with their healthcare needs. These may include:
- Member Services: This typically involves answering questions about your plan, benefits, coverage, claims, and other administrative matters. Staff can assist with enrollment, updating personal information, and addressing billing inquiries.
- In-Person Assistance: The office allows for face-to-face interaction with Fidelis Care representatives, which can be helpful for those who prefer a personal touch or require more detailed explanations.
- Enrollment and Plan Selection: While you can often enroll online, the Rego Park office may offer in-person assistance with selecting the most appropriate Fidelis Care plan based on your individual needs and circumstances.
- Provider Information and Referrals: Staff can help you locate in-network doctors, specialists, and other healthcare providers within your plan's network. They may also assist with obtaining necessary referrals.
- Benefit Explanation: Understanding the intricacies of your health insurance plan can be challenging. The office staff can clarify coverage details, explain benefits, and address any confusion regarding eligibility for specific services.
Where is the Fidelis Care Rego Park Office Located?
Unfortunately, specific addresses for Fidelis Care community offices aren’t consistently published online due to privacy and security reasons. To find the precise location and hours of operation for the Rego Park office, I highly recommend the following:
- Check the Fidelis Care Website: The official Fidelis Care website is the best place to start your search. Look for a "Find a Location" or "Community Offices" section. You can usually search by zip code or city to find the nearest office.
- Contact Fidelis Care Directly: Call their customer service line. The number is readily available on their website. Their representatives can provide the exact address, hours, and any other relevant information.
What are the Office Hours of the Fidelis Care Rego Park Office?
Office hours for Fidelis Care locations vary. They may differ from the standard business hours of 9 am to 5 pm. To confirm the specific operating hours for the Rego Park office:
- Refer to the Fidelis Care Website: Again, the official website is the most reliable resource.
- Call the Customer Service Number: Contacting Fidelis Care directly ensures you have the most up-to-date information.
Do I Need an Appointment to Visit the Fidelis Care Rego Park Office?
This depends on the type of service you require. For some matters, a walk-in visit may be sufficient. However, for more complex issues or if you need a significant amount of time with a representative, scheduling an appointment is always recommended. It helps ensure you'll receive the attention you need without unnecessary waiting. The best way to determine the need for an appointment is to contact the office directly via phone.
What Forms of Identification Do I Need to Bring to the Fidelis Care Rego Park Office?
When visiting the office, bring identification that confirms your identity and your enrollment in Fidelis Care. This usually includes a government-issued ID, such as a driver's license or passport, along with your Fidelis Care membership card. It's always advisable to call ahead and confirm the specific documentation they may require.
This guide provides a comprehensive overview of accessing services at the Fidelis Care Rego Park community office. Remember, contacting Fidelis Care directly is the most effective way to obtain precise and up-to-date information regarding location, hours of operation, appointment scheduling, and necessary documentation.
